Hy-Classe Group Customer Service Policy

Hy-Classe Group strives for excellence and professionalism in providing customer service, both inside and outside the organization, within the limits of available, well-managed resources.  To accomplish this mission, we agree upon these values:  

  • Anticipating the needs of our customers and planning accordingly
  • Greeting our customers promptly, cheerfully and respectfully
  • Listening carefully and giving full consideration to the requests and concerns of our customers
  • Communicating honestly, courteously and knowledgeably
  • Providing follow-through for our customers promptly, responsibly and efficiently
  • Serving with pride, commitment, and with high ethical standards
  • Respecting the individual and encouraging participation Policy Statement

We will strives to treat every interaction with the public as an opportunity to produce a satisfied customer, or at least one who feels that he or she was listened to and taken seriously, even if it was not possible to meet his or her request.

We shall monitor and analyze customer feedback to measure whether our services are meeting public needs and expectations, this will helps us identify problems that need to be solved. While we accept praise, we believe that constructive criticism is truly helpful in the long run business relationship.

We will cautiously respond to complaints, requests for service and questions that come to the Hy-Classe Group Office through a customer visit, call, letter or email. We encourage our team members to follow our procedures in handling complaints, requests and questions that come directly to the department and not through the Hy-Classe Group Office.



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